Downloads

Castle Housing tenancy documents available for download.

Last updated May 2026.

• Customer Compensation and Remedies Policy 1
• Reasonable Adjustments Policy.pdf
• Landlord Governing Bodies Response to self
• Housing Ombudsman Self Assessment
• Castle Housing Limited Tenants Handbook v5
• Annual Complaints Handling
• Unacceptable Behaviour Policy
• Castle Housing Limited complaints and Feedback Policy and procedure and form (004)
• Maintenance Request Form
• Minor Works Request Form
• Tenancy Termination